Who we are
S&M Automotive Service is a locally owned auto shop in Richmond, VA, established in 2010. Our team has over 121 years of combined experience, committed to providing honest and efficient automotive care. Our website address is: https://www.s-mauto.com.
What personal information we collect
When you contact us, request a quote, schedule service, or opt in to SMS text updates, we may collect your name, phone number, email address, and vehicle information. We use this information to respond to your inquiries, schedule and manage appointments, and send you service-related updates.
Cookies
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
We value your privacy and are committed to protecting your personal information. We only share your data with trusted third parties to enhance your experience and improve our services. Specifically, we may share your data with:
Google Analytics: We use Google Analytics to collect and analyze data about how visitors interact with our website. This helps us understand website traffic and usage patterns, allowing us to improve our site’s functionality and user experience. Google Analytics collects data such as your IP address, browser type, operating system, and pages visited. All data shared with Google Analytics is anonymized and aggregated to ensure your privacy.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except as outlined in this policy.
SMS consent and your mobile phone number are not shared with third parties or affiliates for marketing purposes. Text messaging opt-in data is used solely to send you the service and appointment updates described in our SMS Terms & Conditions.
What rights you have over your data
You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
SMS Terms of Service
By opting in to receive SMS messages from S&M Automotive Service, you agree to receive text messages related to appointment reminders, service status updates, and quote follow-ups. Message frequency may vary. Message and data rates may apply. To opt out at any time, text STOP. For assistance, text HELP or visit our website at https://www.s-mauto.com. This SMS Terms of Service is part of our Privacy Policy, available in full at https://www.s-mauto.com/privacy-policy/.